Cancellation of the order can be done in the following cases:
a) Before completing the order, during the online order process you can go back to the website from the internet browser used and remove the products from your cart by clicking on the button “X” to the right of the product description.
b) If your online order has been completed but not yet shipped, you can call +30 210 682 0316 and one of our associates will handle the cancellation of your order.
c) After receiving the order, call us on +30 210 682 0316 or contact us via the email form on our website, explaining the reason you wish to cancel the order. One of our associates will serve you immediately and inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Administrator of the online store at +30 210 682 0316 and he will tell you what to do.
In case there is a problem with your order and you wish to return the product, please contact hello@brwne.gr or +30 210 682 0316.
Returns of defective products
a) The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Account, etc.) and its complete packaging.
b) The return of the products will be carried out by the company's personnel and means of transport (a cooperating courier) upon the order of the COMPANY to receive a defective product after the customer's telephone or electronic communication with the COMPANY. In this case alone, the COMPANY bears the costs of shipping the defective product to the COMPANY and the shipping costs of the replaced product. In the event of a return via another courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced product.
c) After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
d) If the defect is established, the product will be replaced, otherwise the transaction will be canceled in the event that it is not possible to replace the product in a reasonable time and the company cannot find another product with similar or better characteristics or a corresponding value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the company.
e) In particular, in the case of a charge via credit card, the company will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without relative responsibility of the company now. Following this information, the company does not bear any responsibility for the time and method of execution of the offset, which is regulated by the aforesaid contract. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.
f) In the event that the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without recourse in full or in part offsetting his claim against the customer.
Product returns due to delivery error
In all cases in which other than those sold, by type, are delivered, the customer returns the products to be checked and the error determined. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the customer are borne by the COMPANY as long as the method of return proposed by the COMPANY is followed.
n all cases in which items other than those sold, in quantity, are delivered, the customer contacts the COMPANY to check and establish the error from the warehouse. In this case, the costs of forwarding a supplementary order to the customer shall be borne by the COMPANY as long as the method of communication proposed by the company is followed.
The waiting time between deliveries of the transport company is not considered a reason for compensation from the COMPANY to the customer.